Terms of Service

Summary

• You run generations, you keep your outputs. We don’t claim ownership of your prompts or the ads you generate.
• Terrads is for brand-owned advertising creative. Not deepfakes, not misleading political content, not non-consensual intimate imagery, not sexual content involving minors.
• You’re responsible for what you upload and what you publish. Don’t upload material you don’t have rights to, and don’t use the Service to generate deceptive or illegal content.
• AI outputs are provided “as is”. Generative models can produce unexpected results and can’t guarantee non-infringement; you’re responsible for reviewing outputs before you ship them.
• Subscription credits reset on every renewal and every plan change; credit-pack credits don’t expire. You can cancel any time.
• Refunds are limited. We may issue a refund within 7 days of a charge if the account is substantially unused — see the “Cancellation and refunds” section for the full policy.
• Our liability is limited to whichever is greater: what you’ve paid us in the last 12 months, or €100 — to the extent permitted by law.

The agreement

These Terms, together with our Privacy Policy and any order-specific terms (such as a pricing page or an invoice), form the entire agreement between you and Hristijan Jankulovski s.p.. They replace any earlier agreements between us regarding the Service.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, in which case “you” refers to the organisation.

The Service

Terrads is a workspace for marketing teams to generate, refine, and ship creative assets (images, video, and audio) using third-party AI models. The Service includes a prompt interface, a brand-asset library, collaboration features, credit-based billing, and integrations with payment and AI providers.

We continuously improve the Service. We may add, change, or remove features; we will not materially degrade features you pay for without notice, except where required for security or legal reasons.

Accounts and teams

Eligibility

You must be at least 16 years old and capable of forming a binding contract in your jurisdiction to use the Service. If you are under 18, you may only use the Service with the involvement of a parent or legal guardian.

Account security

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at support@terrads.com if you suspect unauthorised access.

Teams and roles

When you create a workspace, you become its administrator and may invite others. Administrators control billing, roles, and data-deletion decisions for the workspace. By inviting a team member, you represent that you have the right to share the workspace content with them.

Acceptable use

You agree not to use the Service to:

• Violate any law or regulation, including export controls, sanctions, and consumer-protection rules applicable to advertising.
• Infringe the intellectual-property, privacy, publicity, or other rights of any third party.
• Upload or generate sexual content involving minors; we report suspected CSAM to the appropriate authorities and will terminate accounts involved.
• Generate realistic depictions of real people without their clear consent, including political figures in misleading contexts, or generate non-consensual intimate imagery.
• Create deceptive content designed to defraud, impersonate, or mislead — including false claims about products, fake endorsements, or disinformation.
• Attempt to extract, reverse-engineer, or train competing AI models using the Service’s outputs.
• Circumvent credit metering, rate limits, authentication, or other technical controls.
• Upload malware, conduct security scans we have not authorised, or otherwise interfere with the Service’s operation.
• Resell, sublicense, or provide the Service to third parties outside your workspace as a hosted service of your own.

Copyright complaints

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, let us know and we will review the report and remove infringing material where appropriate.

Submitting a copyright complaint

Send a written notice to support@terrads.com including:

• Your name and contact information (email, and a physical address where relevant).
• Identification of the copyrighted work you believe has been infringed.
• A URL or other specific description of the material you want removed, sufficient for us to locate it.
• A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law.
• A statement that the information in your notice is accurate and that you are the copyright owner or authorised to act on its behalf.

If your content was removed

If we removed your content and you believe that was a mistake, contact us at the same address and we will review the removal.

Repeat infringers

We may suspend or terminate accounts of users we determine, in our reasonable judgement, to be repeat infringers.

Your content and our rights

Your content

“Your Content” means the prompts, instructions, reference images, brand assets, masks, and any other material you upload to the Service. You keep all rights you have in Your Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, and process Your Content for the sole purpose of operating the Service for you — including routing it to the AI providers you select, storing outputs in your workspace, and enabling team collaboration. This licence ends when Your Content is deleted, except that we may retain backups for a limited period and anonymised, aggregated operational data for reliability.

You represent that you own or have the necessary rights and consents to upload Your Content and to use it in the campaigns you create.

No model training on your content

We do not use Your Content or the outputs you generate to train our own AI models, and we do not authorise our AI providers to do so on your behalf.

AI outputs

The Service uses third-party AI models to generate outputs based on Your Content. As between you and us, you own the outputs generated from your prompts, subject to the rights of third parties and to any restrictions imposed by the model provider you select, as published in that provider’s own terms.

Some third-party models impose their own usage restrictions (for example, prohibitions on commercial use or on generating certain categories of content). Where a model’s terms restrict what you can do with its outputs, those restrictions apply to you too.

Third-party services

The Service integrates with third parties, including fal.ai (for AI models), Stripe (for payments), Google (for sign-in), and Cloudflare (for email delivery and R2 storage). Your use of those services through the Service is subject to their respective terms, and we are not responsible for their acts or omissions beyond the responsibilities we assume here.

Plans, credits, and payment

Plans

Details of each plan — including monthly credit allowance, included features, and price — are shown on our pricing page at the time of purchase and are incorporated into these Terms.

Credits

• Subscription credits reset at the start of each billing period and do not roll over.
• Credit packs are one-time purchases and do not expire as long as your account remains active.
• Order of spend. Subscription credits are consumed first; credit-pack credits are held as a single pooled balance and consumed once subscription credits are exhausted.
• Per-generation cost. Different AI models cost different amounts; the per-generation credit cost is displayed before you generate.
• Refunds. A refund returns credits to where they came from: subscription credits from an allowance that has since renewed or been cancelled expire like any unused subscription credits; credit-pack credits always come back.

Fair use and service limits

To keep the Service reliable for everyone and to manage the real-time cost of the AI providers we call, generation is subject to reasonable fair-use limits in addition to your credit balance:

• Concurrency limits cap how many generations you can run at the same time, including a lower cap on the most expensive models.
• Unusually heavy automated use, far beyond what is typical for your plan, may be reviewed by us.
• When you reach a concurrency limit, the app tells you, and it frees up as your running generations finish. These limits protect against runaway automation and abuse; they are not intended to restrict normal use. We may adjust them to keep the Service stable, and we may throttle or suspend accounts that attempt to circumvent them (see Acceptable use).

Plan changes

You can change your subscription tier at any time from the Settings page. Plan changes take effect as follows:

• Upgrades apply immediately, and the prorated charge for the remainder of the current billing period is billed at once. Your subscription-credit balance is topped up by the difference between the new plan’s monthly allowance and the highest allowance already granted to you in the current period, so each allowance is granted at most once per period.
• Downgrades take effect at the end of your current billing period. You keep your current plan, its credits and its limits until then, and no prorated refund or account credit is issued for the unused time. From the next period your subscription-credit balance is the new (lower) plan’s monthly allowance; unused subscription credits above that amount do not carry over and are not refunded in money. You can cancel a scheduled downgrade at any time before it takes effect. A change to a shorter billing interval on the same plan is treated the same way, because it also releases time you have already paid for.
• Credits are tied to the active plan. Because each plan’s allowance is granted at most once per billing period, and downgrades take effect only at the end of a period, alternating between plans does not accumulate additional credits. Accounts exhibiting patterns of plan-switching or payment-reversal that appear intended to obtain credits beyond the amount paid may be suspended under our Acceptable use policy, and any credits obtained through such patterns may be revoked.
• Credit-pack credits are unaffected by plan changes. Credits you have purchased separately remain on your account at their full balance when you upgrade, downgrade, or cancel.

Billing

Subscription fees are billed in advance on a recurring basis by Stripe. You authorise us (through Stripe) to charge your chosen payment method for these fees, which are inclusive of any applicable tax. Credit packs are charged at the time of purchase.

Failed payments may result in suspension of paid features until payment is brought current. If a charge is disputed or reversed without cause, we may deduct equivalent credits from your balance or suspend your account.

Cancellation and refunds

You can cancel your subscription at any time from the Settings page or by contacting us. Cancellation takes effect at the end of the current billing period; you keep access to paid features until then. We do not pro-rate or refund the current period on voluntary cancellation.

Refund eligibility. Subscription fees and credit-pack purchases are non-refundable once the Service has been used. At our discretion, we may issue a refund of a single charge within seven (7) days of that charge if all of the following are true:

• you have consumed fewer than 20 credits since the charge;
• the charge is for your first subscription on the account, or for a credit pack on an account that has not previously been refunded;
• the charge was not made under a promotional discount; and
• your account is in good standing and has not been flagged for abuse, fraud, or violation of our Acceptable use policy.

Requests must be sent to support@terrads.com from the email address on the account; our Refund Policy page describes the process. We aim to respond within two business days. Prorations applied to plan changes, charges older than seven days, and any fees for Service already rendered are non-refundable except as provided in “Billing errors” below or as required by law.

Billing errors. The seven-day window and the conditions above apply to discretionary refunds of valid charges. They do not apply to duplicate charges, charges taken in error, generations that failed and were not automatically credited back (other than subscription credits that expired as described under “Refunds” in Credits), or charges you did not authorise. We correct those whenever we find them or you report them, regardless of how much time has passed and regardless of how many credits have been used.

Statutory rights. Nothing in this section limits the non-waivable rights of consumers under applicable law. In particular, consumers resident in the European Economic Area, the United Kingdom, or other jurisdictions that grant a statutory right of withdrawal retain those rights in full. By beginning to use the Service immediately after purchase (for example, by running a generation), you acknowledge that your statutory withdrawal right may end once the Service has been substantially performed, to the extent permitted by local law. Contact us at support@terrads.com to exercise statutory rights.

Unused credits. Unused subscription credits are cleared when the billing period ends or the plan changes, as set out in “Credits” above. Credit-pack credits do not expire and remain available until the account is closed. We do not provide monetary refunds for unused credits on cancellation.

Chargebacks. If you initiate a payment dispute or chargeback on a charge that is not eligible for a refund under this section, we may deduct the disputed amount (in credits or currency) from your account balance, suspend paid features until the matter is resolved, or terminate the account under our Suspension and termination policy.

Taxes and price changes

The price shown is the total you pay. Where VAT or a similar tax applies to your purchase, it is already included in that price and is itemised on your invoice — we do not add tax on top at checkout. Prices are charged in US dollars.

If you are a business in the EU, you can enter your VAT ID at checkout. Where the reverse charge applies we do not charge you VAT, and your invoice shows it as reverse-charged for you to account for. Because our prices are tax-inclusive, the total you pay is the same either way. You remain responsible for any tax arising from your own use of the Service.

We may change prices with at least 30 days’ notice; changes apply from your next renewal. Because prices include tax, a change in the applicable tax rate does not change the amount you pay.

Beta features

We sometimes offer features marked as “beta”, “preview”, or similar. Beta features are provided “as is”, may be changed or withdrawn at any time, and are not covered by service-level commitments.

Suspension and termination

You can stop using the Service at any time by cancelling your subscription and deleting your account from Settings.

We may suspend or terminate your access if you materially breach these Terms, if your use poses a security, legal, or reputational risk to us or other users, if required by law, or if your account is inactive for an extended period. Where feasible, we will give you notice and a chance to cure. We may terminate immediately in cases involving illegal content, fraud, or serious abuse.

On termination, your right to use the Service ends. If you delete your account, it enters a 14-day recovery window during which you can restore it by signing back in; during that window you can also ask us for a copy of your content by contacting support@terrads.com. After the window, your personal data is removed or anonymised as described in our Privacy Policy, except for records we are required to retain.

Content moderation

We do not proactively review the ordinary advertising creative you generate. However, we reserve the right — using automated tools, human review, or both — to inspect, remove, or refuse to generate content that we reasonably believe violates these Terms, our Acceptable use policy, or applicable law. We will report suspected child sexual abuse material (CSAM) and other content we are required to report to the relevant authorities, and we may cooperate with law enforcement in response to valid legal process.

Disclaimers

To the maximum extent permitted by law, the Service, the AI outputs, and any third-party integrations are provided “as is” and “as available”, without warranty of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate, reliable, or original. You assume responsibility for selecting the Service to achieve your intended results and for the use of outputs.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including statutory consumer rights.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, goodwill, or anticipated savings; or loss of data, arising out of or in connection with these Terms, even if advised of the possibility.

Each party’s total aggregate liability arising out of or related to these Terms is limited to the greater of (a) the amounts you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100).

These limits apply to the fullest extent permitted by applicable law and regardless of the form of action. They do not limit your obligation to pay fees incurred or either party’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

Your indemnification

You will defend, indemnify, and hold harmless Hristijan Jankulovski s.p. and its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to (a) Your Content, (b) your use of outputs, (c) your violation of these Terms or applicable law, or (d) your infringement of any third-party right.

Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ advance notice by email or in-app notice. If you do not agree to the updated Terms, you may cancel your subscription before they take effect; continued use after the effective date constitutes acceptance.

Governing law and disputes

These Terms are governed by the laws of Slovenia, without regard to its conflict-of-law rules. Any dispute arising out of or related to these Terms will be brought exclusively in the competent courts of Slovenia, and each party consents to personal jurisdiction there.

Nothing in this section deprives consumers of the protection of mandatory provisions of the law of the country where they reside.

Out-of-court dispute resolution

Under the Slovenian Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), we are required to state our position on out-of-court resolution: we do not recognise any provider of out-of-court consumer dispute resolution as competent to decide a consumer dispute with us. This does not limit your right to bring a claim before the courts, or any consumer protection that applies where you live.

Time limit on claims

Except where prohibited by applicable law, any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after the event giving rise to it, or it will be permanently barred. Statutory rights of consumers that cannot be shortened by contract are unaffected by this provision.

General

• Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or successor in connection with a corporate transaction, with notice to you.
• Severability. If any provision is unenforceable, the remainder of these Terms remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control, including internet outages, provider failures, and natural disasters.
• Notices. We may give you notice by email to the address associated with your account or by in-app message. You must send legal notices to the postal address below with a copy to the email address below.
• Relationship. The parties are independent contractors. These Terms do not create any agency, partnership, or joint venture.

Contact us

Questions about these Terms? Contact us:

• Email: support@terrads.com
• Postal: Hristijan Jankulovski s.p., Voklo 20A, 4208 Šenčur, Slovenia
• Full provider details: Legal Notice

Effective date: July 7, 2026.